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- Help - Purchase and Delivery
Help
Welcome to our help center, hopefully, all the questions you have are answered, if not, please do not hesitate to contact us
Getting Started
We currently provide delivery to suburbs around Kareela & adjacent suburbs
Alternatively, you are welcome to pick up your order if your address falls outside the areas we deliver to.
Alternatively, you are welcome to pick up your order if your address falls outside the areas we deliver to.
Yes - Delivery orders have a $50 minimum, with a $10 delivery fee & free delivery over $70.
Just click on Login in the menu bar & then click on Sign Up & enter your details.
Just click the “Forgot my password” link on the Login Page and enter your email address. You will then receive an email with a link, which you can use to reset your password within 24 hours.
Pickup / Delivery
If you are placing an order before 9am you can select same-day delivery & we will deliver it between 10am & 1pm.
For orders under $70 delivery is $10, Above $70 delivery is free.
Your pickup order will be ready from the pickup time you have selected during checkout.
If you're in a hurry you can watch your inbox for an “Order Status Update” & / or a Eway Payment Confirmation email as these are generated once your order has been picked & packed.
If you're in a hurry you can watch your inbox for an “Order Status Update” & / or a Eway Payment Confirmation email as these are generated once your order has been picked & packed.
Yes - Pickup orders have a $50 minimum & delivery orders have a $80 minimum.
If no one is home, goods will be left unattended in the most appropriate location.
Typically under-cover in balcony or at reception.
Note - due to OH&S conditions we are unable to enter the house.
Please be aware that we are not responsible for the safety of your order once it has been delivered.
Typically under-cover in balcony or at reception.
Note - due to OH&S conditions we are unable to enter the house.
Please be aware that we are not responsible for the safety of your order once it has been delivered.
Orders
Ordering is easy - just search or browse the categories & add items to your cart.
Click to view your cart contents & click “Checkout Now”
Review your cart & make any changes & click “Checkout”
Follow the steps to finalize your order & you'll receive an order confirmation email within 5 minutes.
Click to view your cart contents & click “Checkout Now”
Review your cart & make any changes & click “Checkout”
Follow the steps to finalize your order & you'll receive an order confirmation email within 5 minutes.
Unfortunately, once your order has been placed there is no way to alter it directly on the website.
However, we might be able to help so please Phone Us and we'll see what we can do.
However, we might be able to help so please Phone Us and we'll see what we can do.
In the event that you will need to cancel your order please contact us ASAP
Items that have been prepared specifically for your order may not be subject to cancellation.
Items that have been prepared specifically for your order may not be subject to cancellation.
Unfortunately, once your order has been placed there is no way to alter it directly on the website.
However, we might be able to help so please Phone Us and we'll see what we can do.
However, we might be able to help so please Phone Us and we'll see what we can do.
For urgent assistance during trading hours please Phone Us
Alternatively you can get in touch via the Contact Us page
Alternatively you can get in touch via the Contact Us page
Payments
We accept Visa & Mastercard & all payments are processed by Eway.
Our online store has been setup with security in mind.
By using eWay as our payment provider it means you have added security, as we don’t store or handle your credit card details at all.
eWAY is fully approved under the highest level of PCI compliance so you can be assured that your details remain secure with them.
By using eWay as our payment provider it means you have added security, as we don’t store or handle your credit card details at all.
eWAY is fully approved under the highest level of PCI compliance so you can be assured that your details remain secure with them.