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Kareela Grocer /Themes/KareelaGrocer/ http://kareelagrocer.com.au/
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Help - Purchase and Delivery

  • >
  • Help - Purchase and Delivery

Help

Welcome to our help center, hopefully, all the questions you have are answered, if not, please do not hesitate to contact us

Getting Started

Do you serve my area?

We currently provide delivery to suburbs around Kareela & adjacent suburbs
Alternatively, you are welcome to pick up your order if your address falls outside the areas we deliver to.

Is there a minimum order amount?

Yes - Delivery orders have a $50 minimum, with a $10 delivery fee & free delivery over $70.

How do I register?

Just click on Login in the menu bar & then click on Sign Up & enter your details.

What happens if I forget my password?

Just click the “Forgot my password” link on the Login Page and enter your email address. You will then receive an email with a link, which you can use to reset your password within 24 hours.

Pickup / Delivery

How fast do you deliver?

If you are placing an order before 9am you can select same-day delivery & we will deliver it between 10am & 1pm.

How much does delivery cost?

For orders under $70 delivery is $10, Above $70 delivery is free.

When can I pickup my order?

Your pickup order will be ready from the pickup time you have selected during checkout.
If you're in a hurry you can watch your inbox for an “Order Status Update” & / or a Eway Payment Confirmation email as these are generated once your order has been picked & packed.

Is there a minimum order amount?

Yes - Pickup orders have a $50 minimum & delivery orders have a $80 minimum.

What if I’m not home for my delivery?

If no one is home, goods will be left unattended in the most appropriate location.
Typically under-cover in balcony or at reception.
Note - due to OH&S conditions we are unable to enter the house.
Please be aware that we are not responsible for the safety of your order once it has been delivered.

Orders

How do I place an order?

Ordering is easy - just search or browse the categories & add items to your cart.
Click to view your cart contents & click “Checkout Now”
Review your cart & make any changes & click “Checkout”
Follow the steps to finalize your order & you'll receive an order confirmation email within 5 minutes.

How do I make a change to my order?

Unfortunately, once your order has been placed there is no way to alter it directly on the website.
However, we might be able to help so please Phone Us and we'll see what we can do.

What is your cancellation policy?

In the event that you will need to cancel your order please contact us ASAP
Items that have been prepared specifically for your order may not be subject to cancellation.

Can I change, cancel or add items to my order?

Unfortunately, once your order has been placed there is no way to alter it directly on the website.
However, we might be able to help so please Phone Us and we'll see what we can do.

How do I report a problem with my order?

For urgent assistance during trading hours please Phone Us
Alternatively you can get in touch via the Contact Us page

Payments

What are the payment options?

We accept Visa & Mastercard & all payments are processed by Eway.

Is the shop secure?

Our online store has been setup with security in mind.
By using eWay as our payment provider it means you have added security, as we don’t store or handle your credit card details at all.
eWAY is fully approved under the highest level of PCI compliance so you can be assured that your details remain secure with them.
 

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Location

Shop T8 Kareela Village,
Freya St, Kareela
NSW 2232

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Need Help?

(02) 9528 5852
[email protected]
ABN 81 840 872 243

 
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Copyright © Kareela Grocer. All Rights Reserved